Payment Policy

pdmelody.com

Payment policy

Questions about payment? Contact us at support@pdmelody.com

1. Payment methods

The following payment methods are available at checkout:

Apple Pay · Bancontact · Diners Club · Discover · Google Pay · Mastercard · PayPal · Shop Pay · Venmo · Visa

Credit / Debit card

We accept cards with the Visa, Mastercard, Discover, or AMEX symbol. Your card will automatically be charged by our payment provider. Your order will begin processing after all necessary verifications have been completed.

PayPal

If you checkout with PayPal, your payment will take just a few steps:

  • Select PayPal as your payment method at checkout.
  • You will be redirected to the PayPal payment page where you are required to log in with your username and password.
  • If PayPal does not support your currency, your payment will automatically be charged in US dollars.
  • If you are already a PayPal customer, log in with your user data and confirm the payment.
  • You will be returned to our website and your order and payment will have succeeded.
  • If you are new to PayPal, you can create a PayPal account and then confirm the payment.
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2. Currency

When you place an order on our website, your payment will be processed in USD (US dollars). Although prices on our website may be displayed in your local currency, all transactions are charged in USD at checkout.

If your credit card company or bank uses a different currency, you may be subject to additional charges due to currency exchange rates. Please contact your payment provider for further information regarding any applicable conversion fees.

3. Payment security

The payment providers we partner with are all reliable and verified, and guarantee to maintain all applicable PCI DSS standards. All data provided by you will be kept safe and secure.

Your personal and payment information is protected by SSL encryption throughout the checkout process.
4. Trouble making a payment?

If you are having trouble completing your payment, please try the following:

  • Make sure all information is correct: card number, expiration date, CVV code, and billing address.
  • Check your credit or debit account balance for available funds.
  • Check whether your card is authorized for online transactions or if a default transaction limit is too low.
  • Try refreshing the page or logging out and back in.
  • Start over with a new order instead of retrying the same one.
  • If your payment is still declined, contact your bank. As part of their security, most card companies automatically block international transactions unless the cardholder specifically requests otherwise.
  • Try paying with your credit or debit card through PayPal as a guest — no PayPal account required.
  • Try using a different card.

If you continue to experience issues, please contact us directly and we will be happy to assist.

Contact us

For any payment-related questions, our support team is here to help:

138 Robinson Road, #02-50, Oxley Tower, Singapore 068906
Monday – Friday, 9:00 AM – 6:00 PM