If your product is damaged or defective, please email us at support@pdmelody.com with the subject line "Return: Damage or Defective item" along with your order number and a photograph, so we can immediately look into sending you a replacement.

Our return policy only applies to damaged items or products with manufacturing defects. We will not make any refunds or exchanges once the product has been successfully delivered in normal condition.

We accept returns of products shipped by us if the item is damaged, defective, incorrect, or has missing parts. All returned items must include proof of purchase.

The following items are exempt from being returned:

• Perishable goods (food, flowers, newspapers, magazines)
• Intimate or sanitary goods
• Hazardous materials, flammable liquids or gases

Please note that return shipping fees are the responsibility of the customer. To initiate a return, please contact us first at support@pdmelody.com to receive return instructions and the return shipping address.

Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 2–5 business days.

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at support@pdmelody.com with your order number and photos of the defective item.

If you have not received your refund yet, please follow these steps:

• Check your bank account again.
• Contact your credit card company — it may take some time before your refund is officially posted.
• Contact your bank — there is often a processing time of 3–5 business days before a refund is posted.

If you have completed all of the above steps and still have not received your refund, please contact us at support@pdmelody.com and we will assist you.

For any return or refund inquiries, our support team is here to help: